ILLAH-WILLIAMS AIRENDE JOSHUA
EFFECTS OF TOTAL QUALITY MANAGEMENT PRACTICES ON ORGANIZATIONAL PERFORMANCE: A STUDY OF SYSTEM SPECS NIGERIA LTD. - Dr. O. OJO - Ibafo Department of Business Administration 2019 - viii,; 42p.
ABSTRACT
This study examined the effect of Total Quality Management (TQM) Practices on
organizational performance, A study of System Specs Nigeria Ltd, Lagos as case
study. Nigeria industries are losing huge sum of money annually through non
implementation of TQM. The researcher aim was to find out the effect of TQM
on organizational performance.
Structural contingency theory holds that there is no single, effective structure for
all organizations. Instead, organizations must adapt their structures to fit the
contingency factors and the environment as they affect the organization.
Furthermore, for the purpose of this research, descriptive survey design was
adopted with the use of questionnaire as data collection tool from which the
sample size of total number of one hundred and twenty-four (124) was
determined from 70% of total population of one hundred and ninety (190) staff
at System Specs Ltd. Data collected was analyzed through Pearson’s Moment
Correlation Coefficient with the aid of statistical package for social sciences
(SPSS) version 22.0. Findings from this research revealed that there is significant
relationship between management level of total quality management
implementation and employee’s performance level.
Thus, the study recommends that since Total Quality Management Practices (top
management commitment, employee involvement and customer focus) have
been found to have positive effects on organizational performance, it is
necessary that it is adopted as a quality management model in all organizations
at large.
KEYWORDS: Total Quality Management (TQM), Organizational Performance, Top
level Management, Employees’ performance, Customer Focus and Productivity
Social Science--Business Administration
EFFECTS OF TOTAL QUALITY MANAGEMENT PRACTICES ON ORGANIZATIONAL PERFORMANCE: A STUDY OF SYSTEM SPECS NIGERIA LTD. - Dr. O. OJO - Ibafo Department of Business Administration 2019 - viii,; 42p.
ABSTRACT
This study examined the effect of Total Quality Management (TQM) Practices on
organizational performance, A study of System Specs Nigeria Ltd, Lagos as case
study. Nigeria industries are losing huge sum of money annually through non
implementation of TQM. The researcher aim was to find out the effect of TQM
on organizational performance.
Structural contingency theory holds that there is no single, effective structure for
all organizations. Instead, organizations must adapt their structures to fit the
contingency factors and the environment as they affect the organization.
Furthermore, for the purpose of this research, descriptive survey design was
adopted with the use of questionnaire as data collection tool from which the
sample size of total number of one hundred and twenty-four (124) was
determined from 70% of total population of one hundred and ninety (190) staff
at System Specs Ltd. Data collected was analyzed through Pearson’s Moment
Correlation Coefficient with the aid of statistical package for social sciences
(SPSS) version 22.0. Findings from this research revealed that there is significant
relationship between management level of total quality management
implementation and employee’s performance level.
Thus, the study recommends that since Total Quality Management Practices (top
management commitment, employee involvement and customer focus) have
been found to have positive effects on organizational performance, it is
necessary that it is adopted as a quality management model in all organizations
at large.
KEYWORDS: Total Quality Management (TQM), Organizational Performance, Top
level Management, Employees’ performance, Customer Focus and Productivity
Social Science--Business Administration