Mountain Top University Library

The aim of this study was to produce an information system that will provide a means of
scheduling appointments with the doctors at the university remotely through a mobile
device resulting in the reduction of waiting time at the university health center. This study
involved the identification of the user and system requirements, specification of the
system design with the UML language and implementation of the system.
A review of related works was done to identify the expected behaviour of appointment
booking systems. Informal interviews were conducted with the students and staff of the
university to elicit user requirements. UML diagrams were used to specify the design of
the system. The system's frontend and user interfaces were inplemented using the reactnative framework, the backend was implemented using google's cloud firestore, firebase
authentication and Node JS.
The implementation results of the system proved that the system could allow patients
book doctor appointments with the university healthcenter, allow nurses assign match
patients with available doctors, allow doctors report medical data after every appointment
and reschedule appointment with patients if there it is required.
This study concluded that using online appointment booking systems would help
overcome challenges that are faced in the manual approach and help boost the output of
the healthcare facilitators as well as improve customer experience.