Mountain Top University Library

The purpose of this study is to examine the types, causes and effects of Grievances within an organization as well as the approaches used to resolve Grievances in Zenith Bank. The study used the survey research methodology. Primary data were collected from all staff of branches of the bank using questionnaire and interview approaches. The secondary sources for the data were published papers. Data were analyzed with percentages and frequencies and displayed in tables as a frequency distribution. The major findings of the study include the following:
• Grievance do occur in the Zenith Bank Nigeria plc. Ranging from relationship, union, Group and work condition grievances.
• The causes range from work environment, economic reasons, lay-offs and retrenchments, and strained-relationships amongst the employees.
• The resolution approaches adopted include collective bargaining, treating all employees with respect, investigating grievances, etc.
• Grievances have negative effects on employees and the organization.
• Effective grievance management improves organizational performance.