TY  - BOOK
AU  - JESTON, John and Nelis Johan
TI  - Business Process Management: Practical Guidelines to Successful Implementations  
SN  - 9780750686563
AV  - HF5351.J.47 
PY  - 2008///
CY  - Amsterdam
PB  - Elsevier 
KW  - Business
KW  - Management
ER  -