FITZSIMMONS, James A. and FITZSIMMONS, Mona J. <br/><br/>
Service Management  Operations, Strategy, and Information Technology 

 - 2nd Ed.- 
 - xxvi,; 613p. 
<br/><br/><label>ISBN: </label>0071157093 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Management
<br/><br/><label>LC Class. No.: </label>HD9980.5 F58