BILL, Hollins <br/><br/>
Managing Service Operations: Design and Implementation 

 - London  Saga publications  2007 
 - vii,; 299p 
<br/><br/><label>ISBN: </label>9781412929530 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Production management--Service Industries-management
<br/><br/><label>LC Class. No.: </label>TS155.H645