Your search returned 2 results.

1. Books
Service Management for Competitive Advantage

by FITZSIMMONS, James A. and FITZSIMMONS, Mona J.

Material type: Text Text; Format: print ; Literary form: Not fiction Publisher: New York McGraw Hill 1994Availability: Items available for loan: Call number: HD9980.5.F58 (1).
2. Books
Service Management Operations, Strategy, and Information Technology

by FITZSIMMONS, James A. and FITZSIMMONS, Mona J.

Edition: 2nd Ed.-Material type: Text Text; Format: print ; Literary form: Not fiction Publisher: xxvi,; 613p. Availability: Items available for loan: Call number: HD9980.5 F58 (4).

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