| 000 | nam a22 7a 4500 | ||
|---|---|---|---|
| 999 |
_c3351 _d3351 |
||
| 008 | 170922b xxu||||| |||| 00| 0 eng d | ||
| 020 | _a0071157093 | ||
| 100 |
_aFITZSIMMONS, James A. and FITZSIMMONS, Mona J. _94826 |
||
| 245 |
_aService Management _bOperations, Strategy, and Information Technology |
||
| 250 | _a2nd Ed.- | ||
| 260 | _axxvi,; 613p. | ||
| 650 |
_aManagement _95370 |
||
| 942 | _cBK | ||
| 050 | _aHD9980.5 F58 | ||