000			02261nam a22001457a 4500
008			210802b ||||| |||| 00| 0 eng d
100			_aILLAH-WILLIAMS AIRENDE JOSHUA _98519
245			_aEFFECTS OF TOTAL QUALITY MANAGEMENT PRACTICES ON ORGANIZATIONAL PERFORMANCE: A STUDY OF SYSTEM SPECS NIGERIA LTD.
250			_aDr. O. OJO
260			_aIbafo _bDepartment of Business Administration _c2019
300			_aviii,; 42p.
520			_aABSTRACT This study examined the effect of Total Quality Management (TQM) Practices on organizational performance, A study of System Specs Nigeria Ltd, Lagos as case study. Nigeria industries are losing huge sum of money annually through non implementation of TQM. The researcher aim was to find out the effect of TQM on organizational performance. Structural contingency theory holds that there is no single, effective structure for all organizations. Instead, organizations must adapt their structures to fit the contingency factors and the environment as they affect the organization. Furthermore, for the purpose of this research, descriptive survey design was adopted with the use of questionnaire as data collection tool from which the sample size of total number of one hundred and twenty-four (124) was determined from 70% of total population of one hundred and ninety (190) staff at System Specs Ltd. Data collected was analyzed through Pearson’s Moment Correlation Coefficient with the aid of statistical package for social sciences (SPSS) version 22.0. Findings from this research revealed that there is significant relationship between management level of total quality management implementation and employee’s performance level. Thus, the study recommends that since Total Quality Management Practices (top management commitment, employee involvement and customer focus) have been found to have positive effects on organizational performance, it is necessary that it is adopted as a quality management model in all organizations at large. KEYWORDS: Total Quality Management (TQM), Organizational Performance, Top level Management, Employees’ performance, Customer Focus and Productivity
650			_aSocial Science _vBusiness Administration _98481
942			_cTHS
999			_c5992 _d5992