FITZSIMMONS, James A. and FITZSIMMONS, Mona J.
Service Management Operations, Strategy, and Information Technology - 2nd Ed.- - xxvi,; 613p.
0071157093
Management
HD9980.5 F58
Service Management Operations, Strategy, and Information Technology - 2nd Ed.- - xxvi,; 613p.
0071157093
Management
HD9980.5 F58