| 000 -LEADER |
|---|
| fixed length control field |
nam a22 7a 4500 |
| 008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION |
|---|
| fixed length control field |
170922b xxu||||| |||| 00| 0 eng d |
| 020 ## - INTERNATIONAL STANDARD BOOK NUMBER |
|---|
| ISBN |
0071157093 |
| 100 ## - MAIN ENTRY--AUTHOR |
|---|
| Author |
FITZSIMMONS, James A. and FITZSIMMONS, Mona J. |
| 245 ## - TITLE STATEMENT |
|---|
| Title |
Service Management |
| Remainder of title |
Operations, Strategy, and Information Technology |
| 250 ## - EDITION STATEMENT |
|---|
| Edition statement |
2nd Ed.- |
| 260 ## - PUBLICATION, DISTRIBUTION, ETC. (IMPRINT) |
|---|
| Place of publication |
xxvi,; 613p. |
| 650 ## - TRACINGS |
|---|
| Main Subject |
Management |
| 942 ## - ADDED ENTRY ELEMENTS (KOHA) |
|---|
| Item type |
Books |
| 050 ## - LIBRARY OF CONGRESS CALL NUMBER |
|---|
| Classification number |
HD9980.5 F58 |
